Satsport Privacy Policy — Your data is our responsibility

Satsport (https://satsport.bio) is an internationally licensed online gaming and betting platform. We believe that protecting the privacy of your personal information is one of our most important responsibilities. This Privacy Policy ("Policy") explains how Satsport collects, uses, stores, and safeguards your data.

This Privacy Policy applies to all Satsport services — including the website, mobile app, casino, Sports Betting, slot games, and all other sections. By using the platform, you agree to the terms of this policy.

Satsport collects two types of information from you — what you provide directly, and what is automatically gathered while you use the platform.

Directly Provided Information:

• At registration: full name, date of birth, email address, phone number, and residential address.
• During KYC verification: a copy and photo of your national ID, passport, or driving licence is required.
• Payment Time: Mobile banking number (bKash, Nagad, Rocket, Upay) or bank account details.
• Support Hours: Details of your messages, complaints, or requests.

Automatically Collected Information:

• IP address, device type, operating system, and browser information.
• Activity logs on the platform — pages visited and time spent.
• Gaming history — betting patterns, win/loss records, and preferred games.
• Cookie and local storage data.

Under Satsport's Privacy Policy, collected data is used only for specified, transparent purposes. We never use your information for any other purpose without your consent.

• Account Management: Registration, login, password reset, and profile updates.
• Identity Verification: Age verification and KYC completion.
• Payment Processing: Processing deposit and withdrawal transactions securely.
• Security & Fraud Prevention: Detecting suspicious activity and keeping your account secure.
• Service Improvement: Statistical analysis to improve the platform experience.
• Customer Support: Providing assistance with your issues and requests.
• Responsible Gaming: Monitoring gaming behavior to identify potential signs of addiction.
• Marketing (with consent): Keeping you informed about promotions and offers, based on your consent.

The core principle of Satsport's Privacy Policy is this — your personal data is never sold or rented. However, information may be shared in the following limited circumstances:

• Payment Processor: Payment gateways such as bKash, Nagad, Rocket, or Upay are provided with the information necessary to complete transactions.
• Legal Obligations: Information may be disclosed in response to a court order, government directive, or regulatory authority request.
• Security Partners: Limited data may be shared with approved security providers for fraud prevention and cybersecurity purposes.
• Game Software Provider: Necessary session data may be shared with licensed game software providers for the purpose of operating games.
• Business Transfer: In the event of a company merger or acquisition, the new owner will be bound by the obligations of this Privacy Policy.

Satsport uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential Cookies: These cookies are essential for maintaining your login session and ensuring security. They cannot be disabled.
• Functional Cookies: This cookie is used to remember your language preference and theme settings.
• Analytics Cookies: Helps identify which parts of the platform are used most. This data is used to improve our services.
• Marketing Cookies: Used solely with your consent to show offers tailored to your preferences.

You can block or delete non-essential cookies at any time through your browser settings. However, disabling essential cookies may affect the proper functioning of certain platform features.

Satsport has implemented the highest industry standards in technical and organisational measures to protect your data. This security framework is at the heart of our Privacy Policy.

• 256-bit SSL/TLS Encryption: All data transfers are fully encrypted.
• Firewall Protection: An advanced firewall system prevents unauthorised access.
• Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
• Regular Security Audits: Third-party security experts conduct regular system reviews.
• Access Controls: Only authorised staff have access to specific data.
• Data Backup: Regular encrypted backups are maintained to reduce the risk of data loss to zero.
• Incident Response Plan: A response plan for immediate action in the event of any security breach is always in place.

Satsport's Privacy Policy gives you full control over your personal data. Your rights are detailed below:

To exercise this right, please contact our support team. We will respond to your request within 30 days of receipt.

Satsport retains your data only for as long as necessary. No information is held beyond what is required under our Privacy Policy.

• Active Account: Necessary data is retained for as long as the account remains active.
• After Account Closure: Identity and contact information is retained for 3–5 years; financial information is retained for up to 7 years.
• Legal Obligations: Certain data must be retained for a specified period due to legal or regulatory requirements.
• Analytics Data: Anonymised statistical data is retained for a maximum of 2 years.
• Cookie Data: Deleted at the end of the session or within a maximum of 30 days.

Satsport strictly prohibits registration and use by anyone under the age of 18. Both our Privacy Policy and Terms of Service include clear provisions for the protection of minors.

• Age verification is mandatory during the registration process.
• Date of birth is verified during KYC verification.
• If an underage account is detected, it is immediately suspended and all associated data is permanently deleted.
• If parents have concerns, they can report them to our support team.

Satsport reserves the right to update this Privacy Policy at any time. The Policy may be revised in response to legal changes, technological developments, or changes to our services.

• Members will be notified in advance by email or through the platform whenever significant changes are made.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated Privacy Policy.
• The "Last Updated" date at the top of the page is always kept current.

If you object to any changes in the policy, you may request to close your account. We respect your decision.

If you have any questions, concerns, or requests regarding the Privacy Policy, please reach out to our Data Protection team. We are always here to help.

Our support team is fully equipped to assist you. We are committed to supporting you every step of the way in protecting your privacy.